We’d love to talk to you; call us at 403-816-5251.

Mail: Box 10 Site 4 RR 1

Courier: 290056 - 240th St W

Millarville Alberta T0L-1K0 Canada

Email: [email protected]

Customer Service 8 a.m. – 5 p.m. MST

Easy Fit Saddles wants you and your horse to be happy with our products and our service. The research and development we have performed ensure our ability to build a saddle system and customization fit that provides satisfaction for you both. Our team is available to serve you if you have custom fitting questions or concerns.

1. TERMS & CONDITIONS

All of our saddles are handcrafted by Master Saddlers, built on our in-house custom trees. We utilize only the best quality-tanned leather from tanneries in North America. Leather is a natural product, each hide comes with its own unique scrapes, insect bites, brands and scars. These blemishes can become more prominent after oiling and more evident on some colours than others. Scars are individual “birthmarks”, making every saddle very special and unique. Each hide is different, they absorb dye differently. All veg-tanned leather will likely darken over time due to oiling, use, and exposure to the sun. The delivery time on your saddle is usually 3 to 4 months. Delays in Customs Inspection offices when shipping internationally can easily extend the delivery time you may wait for your saddle. This cannot always be foreseen and is simply out of our control.

2. PAYMENT POLICY

To put your saddle on our build list, a $1500 non-refundable deposit is required. Once built, full payment is required for any saddle or other products before we will ship the item(s). 

3. CANCELLATION POLICY

Any saddle & or any other product order may be cancelled by you at no charge within 48 hours of order. If the saddle & or any other product have shipped already, you, the customer, are responsible for round trip shipping costs. The cancelled items must be returned to EFS prior to receiving the refund. Saddle deposits will be refunded within 48 hours of the order if you change your mind. An in-store credit or exchange for alternative saddles may be available.

After expiration of 48 hours, custom saddle and or other custom items orders cannot be cancelled, changed, returned or refunded at any time. Each custom saddle we build has a tree unique to your horse’s measurements. The style, size, colour, conchos and tooling are all unique to your specifications. These items are built specifically for you and your horse so we cannot accept returns. Please contact our customer service team and we will do our best to address your concerns.

4. RETURN POLICY

You understand that, upon receipt of the saddle or any other product, it will be subject to your inspection and approval. It is your responsibility to inform us and report about damaged, defective items or incorrect shipping within 7 days after you have received our shipment to qualify for a refund, exchange or in-store credit. If you wish to return an (A) defective accessory or (B) an accessory that does not match your order, please send us an email within 48 hrs to obtain a Return Authorization and shipping instructions. Easy Fit Saddles will take care of round trip shipping for (A) and (B). For your protection, we encourage you to send your approved return prepaid via DHL or Canada Post utilizing our instructions and/or emailed label. We do not accept COD. Save your shipping receipt and tracking number for proof of return delivery. Easy Fit Saddles is not responsible for return packages that are lost or damaged by the return shipping company.

4.1. DEFECTS OR FAILURE TO DELIVER

In the event any of the following may occur, Easy Fit Saddles will make its best effort to correct the problem promptly. In all instances, Easy Fit Saddles reserves the right to correct the problem, repair material defects or replace a saddle for any of the reasons stated below. All repairs must be performed by Easy Fit Saddles’ approved craftspeople unless otherwise agreed to in writing. The saddle is qualified for a return and full-value money refund, exchange or in-store credit if any of the following apply:

• Easy Fit Saddles determines saddle cannot be repaired

Easy Fit Saddles fails to deliver design features that were part of your order. If your saddle qualifies for return/refund/exchange or in-store credit, the saddle must be returned in its original condition and box; including all parts and packaging. Call us at 1-403-816-5251 to obtain shipping instructions. When qualifying for a refund, you will be credited once your return is processed.

NOTE: Easy Fit Saddles does not accept returns for the following reasons: 

• Each custom saddle we build has a tree unique to your horse’s measurements. The style, size, colour, conchos and tooling are all unique to your specifications. These items are built specifically for you and your horse so we cannot accept returns. Please contact our customer service team and we will do our best to address your concerns.
• Cosmetic objections such as colour variance, leather shades and/or scars.
• Change of mind re: Saddle Model, Style (tooling, colour, hardware etc.), seat size and/or fender length. In case you need assistance to determine any of the above, please do not hesitate to contact us at www.easyfitsaddles.com. We are happy to help you make the right decision for you and your horse by giving a suggestion based on our long term experience, though you understand that final purchasing decision is your responsibility. 
• In rare cases, Easy Fit Saddles offers purchase opportunities for demo and/or in-stock saddles. If you are offered the purchase of a demo/in-stock saddle, you understand those saddles are sold “as is” and are not returnable/refundable.
• In general, we do not offer refunds or returns on used items that may be offered for purchase, though in-store credit may be applied with the prior written approval of Easy Fit Saddles.

5. WARRANTY

Easy Fit Saddles, offers a comprehensive Warranty on all of our saddles, INCLUDING previously ridden / in-stock saddles for sale. Specific saddle models have some specific detail differences. In order to find detailed information about specific Warranty, please look under Saddles - Saddle Warranty on our website. Easy Fit Saddles´ Warranty is pledged to the original owner of the saddle and not transferable. The Warranty will be voided if the saddle is not purchased through Easyfitsaddles.com or one of its associates directly.

6. CLIENT ACKNOWLEDGEMENT

I agree that my order is correct and meets with my specifications. By placing an order, you state that you have read the Buyers Agreement and agree to the terms. Horse activities are inherently dangerous. Easy Fit Saddles and it´s manufacturers, distributors and sellers will not accept any responsibilities for injury, death, damage, lameness or illness resulting from humans and/or horses from the use or misuse of Saddles & Saddle Accessories offered by Easy Fit Saddles.

Easy Fit Saddles are handcrafted utilizing our revolutionary custom fit trees. They are fully guaranteed to be free of defects in workmanship and materials for 5 years from the original purchase date from Easy Fit Saddles and valid only to the new saddle owner (non-transferable).

Warranties are only valid when the saddle has been used in accordance with the particular model's intended purpose. Things that may also affect your warranty are incorrect storage and or improper care. Any saddle presented for warranty replacement/repair will be assessed on a case by case basis to determine cause/origin of the fault in question. Easy Fit Saddles has, at its sole discretion, the option to repair defects or to replace the saddle as we deem fit. Shipping costs (or any taxes) to and from the factory for repairs, not included unless fault has been claimed by Easy Fit Saddles in which case shipping costs will be refunded/paid.

Easy Fit Saddles are known for their rugged durability and beauty as well as their unique function. However, the 5- year Guarantee does not cover service parts attached such as tie-strings, latigos, rear rigging billets, cinch, fenders, hobble straps, stirrups, conchos, seat covering, underside fleece, suede or felt due to the variable amounts of wear and tear that stress these items during use.

If applicable to your saddle model, all leather saddle body parts including seat, jockeys and skirts will be warrantied for 2 years if used in accordance with care/storage instructions. Responsible care of your saddle and all attached parts will assure many years of fine service beyond the warranty expiration date.

*If your saddle contains NON LEATHER components, we will warranty these items also for a period of 2 years.

Customers who want to return any EFS or merchandise are asked to contact us prior to sending the item to our warehouse. We will issue to the customer a return of merchandise authorization (RMA). This let us know how to handle and process the returned item. Please be certain to include your RMA number on the outside of your package to us, as well as included within your order.

PAYMENT POLICY

To put your saddle on our build list, a $1500 non-refundable deposit is required.
Once built, full payment is required for any saddle or accessories before we will ship the item(s).

Placing an Order

Orders for custom-made goods may be placed through the Easy Fit Saddles website order form or a print copy of the same.  A copy of the form will be finalized describing your custom goods and an invoice prepared to itemize your costs.

A $1500 non-refundable down payment is required to be placed on the saddle build list. The aforementioned order form will constitute a binding contract between Easy Fit Saddles Inc. and the purchaser. The $1500.00 down payment is non-refundable. If you cancel your order, your deposit may be applied to in-store credit. The purpose for this down payment is to secure the intent of purchase on the part of the customer and to bind the agreement between Easy Fit Saddles Inc. and the customer. Failure on the part of the purchaser to complete payment for contracted goods within three months of the completion of such shall result in the forfeiture of the initial down payment. This contract shall be considered fulfilled upon exchange of said goods for final payment of the same.

At the time of down payment, the price for said custom goods is to be considered by both parties as set and finalized, and as such, changes in the marketplace affecting the cost of materials, which transpires between the beginning of this contract and the completion of the same, will not affect this agreed upon purchase price.  

Once an order has been submitted and the deposit paid, the customer’s order will be placed on the build list. Once on the build list, it will take 3 – 4 months for the order to be filled. Constraints which affect the manufacturing workflow of Easy Fit Saddles Inc. such as a delay in acquiring materials may affect the manufacturing timeline.  Work may not begin immediately upon receipt of down payment. Work is begun in the order that it is received and when materials are in hand. Any delay imposed by the purchaser, for any reason, of three months or more during this process may result in a breach of contract and forfeiture of down payment.

Payment can be made with cash, personal cheque, e-transfer or money order.  Final payment by cheque must clear at the bank before shipment is made. Any shipping costs shall be the responsibility of the purchaser. All prices quoted on the website are in Canadian dollars. We reserve the right to vary prices without notice.

Warranty and Guarantee

All products are guaranteed as to workmanship and materials with a 5-year warranty against manufacturing defects. Saddles and other items are warranted not to hurt the horse with any kind of fair use.  

The items purchased from Easy Fit Saddles Inc. are considered to be an investment of trust on the part of the purchaser.  As such only high-quality materials and manufacturing practices will go into the goods produced.

Returns will be repaired or replaced at the discretion of Easy Fit Saddles Inc.

If alterations should be called for they will be made at the lowest possible cost to the customer when any charge whatsoever is necessary.

After delivery, there is a 21 day trial period for a new custom saddle. During the trial period, if any adjustments need to be made the customer is 100% covered. If you are not completely satisfied with your custom saddle any time within the 21 day trial period you may request a refund minus a 10% restocking/refitting fee less the $1000.00 deposit and shipping costs. (Restocking/refitting fee does not apply to discounted saddles that are not fit to 3D back profiling.)

We will offer a refund only if we are unable to replace defective goods. Items must be returned in an unused/original condition.

Who we are

Our website address is https://easyfitsaddles.com.

What personal data we collect and why we collect it

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select "Remember Me", your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

Who we share your data with

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Your contact information

Additional information

How we protect your data

What data breach procedures we have in place

What third parties we receive data from

What automated decision making and/or profiling we do with user data

Industry regulatory disclosure requirements

We collect information about you during the checkout process on our store.

What we collect and store

While you visit our site, we’ll track:

• Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
• Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
• Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!

We’ll also use cookies to keep track of cart contents while you’re browsing our site.

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

• Send you information about your account and order
• Respond to your requests, including refunds and complaints
• Process payments and prevent fraud
• Set up your account for our store
• Comply with any legal obligations we have, such as calculating taxes
• Improve our store offerings
• Send you marketing messages, if you choose to receive them

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for XXX years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.

We will also store comments or reviews if you choose to leave them.

Who on our team has access

Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:

• Order information like what was purchased, when it was purchased and where it should be sent, and
• Customer information like your name, email address, and billing and shipping information.

Our team members have access to this information to help fulfil orders, process refunds and support you.

Payments

We receive payment via e-transfer, cheque and