terms and conditions

SHIPPING terms and conditions

Shipments are sent by Canada Post within Canada. If shipping insurance is required, please get in touch with us to discuss options and additional costs. The customer covers shipping and insurance costs.  We are unable to deliver to P.O. boxes.

Let us know if you require different shipping arrangements.

Orders are generally shipped within 2 business days of receiving cleared funds. We cannot guarantee delivery times. However, you should receive your delivery within 3-10 days. Once we have processed and sent your order, you will receive a tracking number via your supplied email address, and you can then track your order via Canada Post.

PLACING AN ORDER FOR NEW CUSTOM GOODS

Custom-made goods may be ordered through the Easy Fit Saddles website order form or a print copy. A copy of the form will be finalized describing your custom goods, and an invoice will be prepared to itemize your costs.

A $2500 non-refundable down payment must be placed on the saddle build list. The aforementioned order form will constitute a binding contract between Easy Fit Saddles Inc. and the purchaser. The $2500.00 down payment is non-refundable. Your deposit may be applied to in-store credit if you cancel your order. The purpose of this down payment is to secure the intent of purchase on the part of the customer and to bind the agreement between Easy Fit Saddles Inc. and the customer. Failure on the part of the purchaser to complete payment for contracted goods within three months of the completion of such shall result in the forfeiture of the initial down payment. This contract shall be considered fulfilled upon exchanging said goods for the final payment.

At the time of the down payment, the price for said custom goods is to be considered by both parties as a set and finalized, and as such, changes in the marketplace affect the cost of materials, which transpires between the beginning of this contract and the completion of the same, will not affect this agreed-upon purchase price.

Once an order has been submitted and the deposit paid, the customer’s order will be placed on the build list. Once on the build list, it will take 3 – 4 months for the order to be filled. Constraints that affect the manufacturing workflow of Easy Fit Saddles Inc., such as a delay in acquiring materials, may affect the manufacturing timeline. Work may not begin immediately upon receipt of the down payment. Work is begun in the order that it is received and when materials are in hand. Any delay imposed by the purchaser for three months or more during this process may result in a breach of contract and forfeiture of the down payment.

Payment can be made with cash, cheque, e-transfer or money order. The final payment by cheque must clear at the bank before shipment is made. Any shipping costs shall be the responsibility of the purchaser. All prices quoted on the website are in Canadian dollars. We reserve the right to vary prices without notice. We have a USA bank account.

CANCELLATION OF CUSTOM ORDERS BY EASY FIT SADDLES

Customers who Cancelled Custom Orders will be charged a 20% Restocking Fee.

Easy Fit Saddles may cancel your order if, for any reason, we are unable to provide you with the products subject to your order. We will contact you should this occur. You will not be entitled to claim any additional amounts or seek compensation for any loss, expense, or damage (either direct or consequential) or for any loss of time or inconvenience which may result from such cancellation.

Should a product be missing from an order please get in touch with us and we will investigate accordingly.

USED IN-STOCK SADDLES:

Used In-stock Saddles should be returned no later than 10 days after receipt and may be returned for Saddle Credit only. A 10% Restocking Fee will apply. Please allow 2 weeks for the processing of your return.

RETURNS & EXCHANGES

All our Saddles are handmade with the finest materials and are priced to sell at the most competitive cost.  Once a saddle is ridden, it can no longer be re-sold as new.  Please know your Seat Size and Fit before ordering; we can not be liable for misinformation.

*No returns after 30 days*

Return Shipping Costs and Restocking Fees will be applied. See the conditions below:

Note: Failure to read this information is NO excuse to waive fees.

WARRANTY AND GUARANTEE

All products are guaranteed as to workmanship and materials with a 5-year warranty against manufacturing defects. The warranty starts the day Saddle is received or printed on the original receipt.

The items purchased from Easy Fit Saddles Inc. are considered to be an investment of trust on the part of the purchaser as such only high-quality materials and manufacturing practices will go into the goods produced.

Returns will be repaired or replaced at the discretion of Easy Fit Saddles Inc.

If alterations should be called for, they will be made at the lowest possible cost to the customer when any charge whatsoever is necessary.

After delivery, there is a 21-day trial period for a new custom saddle. During the trial period, if any adjustments need to be made, the customer is 100% covered. Suppose you are not completely satisfied with your custom saddle at any time within the 21-day trial period. You may request a refund minus a 10% restocking/refitting fee, less the $1000.00 deposit and shipping costs. (Restocking/refitting fee does not apply to discounted saddles that are not fit to 3D back profiling.)

We will offer a refund only if we cannot replace defective goods. Items must be returned in unused/original condition.

COMMUNICATION

By agreeing to these purchase and shipping terms, you also consent to receive further electronic communications from us with Easy Fit Saddles Inc., including information relating to products, competitions, promotions, special offers and any other commercial message.

You can, at any time, unsubscribe from receiving our electronic commercial messages.

LEGAL LIABILITY POLICY

Easy Fit Saddles and all known associates are NOT responsible for any accident or injury to persons, property, or livestock.  Easy Fit Saddles, including second-hand purchasers, agrees to hold Easy Fit Saddles and all other associates harmless.

PRIVACY POLICY

We collect a range of information from our customers directly related to them and the products they choose. The personal information we collect may include name, contact details, location, and demographic information like gender, age, relationship status, products they are interested in, and what they buy.

As much as possible, we collect information directly from our customers. We do this in several ways, including when they: provide us with personal information over the phone or through personal mobile computing devices, like smartphones and tablets; fill out forms; or submit personal details through our website.

We use personal information to understand our customers’ interests and needs better, communicate with our customers, complete purchase transactions and orders, offer an ever-improving quality range of products and marketing of those products.

We do not disclose personal information to third parties unless we are permitted to do so by law or the customer has given us your consent. Third parties we may disclose personal information to include:

  • Our service providers include IT service providers, major delivery companies, third-party fulfillment contractors; and
  • Our professional advisers, including our accountants, auditors and lawyers;
  • Payment system operators and financial institutions; and
  • Government agencies.
HOW WE SECURE YOUR INFORMATION

Securing your information is a company priority. Whether you are shopping online or in our stores, we use reasonable security measures to help protect the confidentiality of personal information.

ONLINE PROTECTIONS

Your account information is protected by the password you use to access your online account. Please keep this password confidential. We also use a technology called Secure Sockets Layer (SSL). If your browser is capable of SSL (and most are), your account information will be protected during transport across the Internet. When you enter a secure portion of a website, any page containing your account information, an image of a closed lock or a solid key should appear in the bottom bar of your browser window. A small pop-up window displaying website security information will appear if you click on this image. This display indicates that your personal information is transmitted in an encrypted form.